Refund policy

LumiRecovery Return & Refund Policy

At LumiRecovery, we want you to love your purchase. If, for any reason, you’re not completely satisfied, we offer a clear and straightforward 30-day return policy.

Applicable Region

This Return & Refund Policy applies to purchases made in the United States.

Return Window

  • You have 30 days from the day you receive your order to request a return.

Order Cancellations
You may request to cancel your order at any time before it has been shipped. To cancel, contact us at support@lumirecovery.com as soon as possible with your order number. Orders are processed within 1–4 business days. Once your order has shipped, it can no longer be canceled, but you may return it under our 30-day return policy.

Condition for Returns

  • Items must be unused, unworn, and in their original packaging.
  • All tags, accessories, and manuals should be included.
  • Proof of purchase (order confirmation or receipt) is required.

Return Procedure

  • Get in Touch: Contact our team at support@lumirecovery.com with your order number and reason for return.
  • Prepare the Package: Securely repackage the item in its original packaging, including all accessories, labels, and documentation. 
  • Send the Item Back: Ship the package using the instructions provided in your return authorization email. 
  • Important: Items sent back without authorization will not be accepted.

Shipping Costs for Returns

  • Defective or Damaged Products: Return shipping costs are covered by LumiRecovery. This includes items that are defective, damaged in transit, or incorrect.
  • Customer Remorse / Change of Mind: If you simply change your mind, order the wrong product, or no longer want the item, you are responsible for the cost of return shipping. We do not reimburse return shipping costs.
  • Please use a tracked and insured shipping service when returning items. We are not responsible for items lost in transit. Retain your proof of postage until your return is processed.
  • Restocking Fees: We do not charge any restocking fees.

Items Not Eligible for Return

Certain products cannot be returned for hygiene or safety reasons. These items will be clearly identified as non-returnable on the product page.

All other products are eligible for return within 30 days provided they are unused, in original packaging, and include all accessories.

Refunds

  • Once we receive your returned item, it will be inspected to ensure it meets the return criteria.
  • Approved refunds will be issued to the original payment method used for the purchase within 7 business days. Please allow an additional 7 business days for the funds to appear in your account, depending on your bank or payment provider.

Exchanges

  • We accept exchanges within our applicable return period, provided the item meets our return eligibility requirements. If you would like to exchange a product, please contact us at support@lumirecovery.com with your order number, and our customer support team will guide you through the exchange process. 

Damaged or Defective Items

  • Please inspect your order upon arrival.
  • Contact us immediately if your item is defective, damaged, or incorrect, so we can resolve the issue promptly.

Your Consumer Rights

Nothing in this Return & Refund Policy affects your statutory rights under applicable federal or state consumer protection laws.

Questions?

Visit our FAQ page or contact LumiRecovery customer service here.

Contact Information:

LumiRecovery

Address:
2770 Main St
Frisco, Texas 75033
United States

Email: support@lumirecovery.com

Phone: +1 (469) 708-1492

Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM ET

Response Time:
We respond to all emails within 24 business hours (Monday to Friday). Emails received over the weekend are answered on Monday.