Refund policy

LumiRecovery Return & Refund Policy

At www.lumirecovery.com, we want you to be confident in your purchase. If for any reason, you're not satisfied with your purchase, we offer a clear and straightforward 30-day Return & Refund Policy. 

Applicable Region

This Return & Refund Policy applies to purchases made in the United States.

Return Window

  • You may request a return within 30 days of receiving your order.

Order Cancellations
To request a cancellation or change, contact us at support@lumirecovery.com as soon as possible with your order number. Once your order has shipped, it can no longer be canceled or changed. Eligible items may still be returned in accordance with this Return & Refund Policy.

Condition for Returns

  • Items must be unused, unworn, and in their original packaging.
  • All tags, accessories, and manuals should be included.
  • Proof of purchase (order confirmation or receipt) is required.

Return Procedure

  • Get in Touch: Contact our team at support@lumirecovery.com with your order number and reason for return.
  • Prepare the Package: Securely repackage the item in its original packaging, including all accessories, labels, and documentation. 
  • Send the Item Back: Ship the package using the instructions provided in your return authorization email. 
  • Important: Items sent back without prior authorization will not be accepted.

Shipping Costs for Returns

  • Defective or Damaged Products: Return shipping costs are covered by LumiRecovery. This includes items that are defective, damaged in transit, or incorrect.
  • Customer Remorse / Change of Mind: If you simply change your mind, order the wrong product, or no longer want the item, you are responsible for the cost of return shipping. We do not reimburse return shipping costs.
  • Please use a tracked and insured shipping service when returning items. We are not responsible for items lost in transit. Retain your proof of postage until your return is processed.
  • Restocking Fees: We do not charge any restocking fees.

Items Not Eligible for Return

Certain products may not be eligible for return due to hygiene or safety considerations. Any non-returnable items will be clearly identified on the product page.

All other products are eligible for return within 30 days of receiving your order, provided they are unused, unworn, in their original packaging, and include all accessories.

Refunds

  • Inspection Process: Once we receive your returned item, it will be inspected to ensure it meets the return criteria.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase.
  • Refund Timeline: Refunds will be issued within 7 business days. Please allow an additional 7 business days for the funds to appear in your account, depending on your bank or payment provider.

Exchanges

  • We accept exchanges within our applicable return period, provided the item meets our return eligibility requirements. If you would like to exchange a product, please contact us at support@lumirecovery.com with your order number, and our customer support team will guide you through the exchange process. 

Damaged or Defective Items

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us as soon as possible so we can resolve the issue promptly.

Your Consumer Rights

Nothing in this Return & Refund Policy affects your statutory rights under applicable federal or state consumer protection laws.

Questions?

Visit our FAQ page or contact our customer support team if you need assistance. 

Contact Information:

LumiRecovery

Address:315 S Salem St, Apex, NC 27502, United States

Email: support@lumirecovery.com

Phone:+19197979361

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM Eastern Time (ET)

Response Time: We respond to all emails within 24 business hours (Monday to Friday). Emails received over the weekend are answered on Monday.