Frequently Asked Questions
Shipping & Delivery
What are the shipping times?
Orders are typically delivered within 7–14 business days. This includes:
- Order handling: 1-2 business days (Monday–Friday)
- Transit time: 6-12 business days (Monday–Friday)
What is the order cutoff time?
Order cutoff time: 12:00PM Eastern Time (ET). Orders placed after this are processed the next business day.
Do you offer international shipping?
Currently, LumiRecovery ships exclusively within the United States. We may expand to other countries in the future.
How do I track my order?
Once your order is shipped, you will receive an email containing your tracking information. You can also monitor the delivery status through our Track Your Order page. Please note that it can take up to 24–48 hours for tracking information to update after dispatch.
Where are LumiRecovery products shipped from?
Our products are sourced from trusted manufacturing partners and shipped directly to customers. All orders are supported by our customer service team and covered by our 30-day Return & Refund Policy and 1-year limited warranty. For full warranty terms, please see our Warranty Policy. Contact our support team at support@lumirecovery.com if you need warranty assistance.
Returns & Refunds
What is your Return & Refund Policy?
We offer 30-day returns on eligible products. Items must be returned unused, in their original packaging, and include all accessories. Certain products may not be eligible for return due to hygiene or safety considerations. Refunds are issued to the original payment method used for the purchase. Please see our Return & Refund Policy for full details.
Do your products come with a warranty?
Yes. All LumiRecovery products include a 1-year limited warranty and are covered by our 30-day Return & Refund Policy.
For full warranty terms, please see our Warranty Policy. Contact our support team at support@lumirecovery.com if you need warranty assistance.
Orders & Payment
Can I cancel or change my order after it's placed?
If your order has not yet shipped, you may request a cancellation or change by contacting our support team at support@lumirecovery.com
Once your order has shipped, it can no longer be modified or canceled. Eligible items may still be returned in accordance with our Return & Refund Policy.
Products
How do you select LumiRecovery products?
We carefully select every product we offer with a focus on build quality, ease of use, reliability, and overall value.
From massage devices to compression recovery tools, we choose products designed to fit naturally into everyday wellness routines.
Are LumiRecovery products safe to use?
We carefully select products based on available product information, specifications, usability, and quality considerations provided by our manufacturing partners. For safe and proper use, always follow the instructions included with your device and refer to the product manual before use.
How can I be sure I'm buying the right product?
Choosing the right massage device depends on your preferences, routine, and how you plan to use it.
If you need help deciding, our support team is happy to answer questions and help you compare options based on product features and your needs.
Are LumiRecovery products medical devices?
No. LumiRecovery products are designed for general wellness and personal recovery use. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
If you have any concerns about using a massage device, consult a qualified healthcare professional before use.
General
How do I contact LumiRecovery?
You can reach our support team at support@lumirecovery.com
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM Eastern Time (ET)
Response Time: We respond to all emails within 24 business hours (Monday to Friday). Emails received over the weekend are answered on Monday.
Do you have a physical store?
LumiRecovery is an online-only retailer serving customers across the United States. This allows us to offer a focused selection of massage products while maintaining competitive pricing and convenient delivery.