Shipping policy

LumiRecovery Shipping Policy

At LumiRecovery, we are committed to providing a clear and reliable shipping experience for our customers.

Free Shipping
We offer free shipping on all orders within the United States. No minimum order value is required.

Currently, we only ship within the United States. International shipping may be offered in the future.

Delivery Times
Below are the estimated delivery times for all packages:

  • Order cutoff time: 5:00 PM ET. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
  • Order handling time: 1–4 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
  • Transit time: 6–12 business days (Monday to Friday).
  • Estimated delivery time: 7–16 business days.

Order Fulfillment & Shipping Origin
LumiRecovery partners with established fulfillment providers to efficiently process and deliver customer orders. Depending on product availability and destination, orders may be fulfilled from different locations. The shipping origin may therefore vary between orders. Regardless of fulfillment location, LumiRecovery remains responsible for customer support, returns, and warranty assistance.  

Carrier Services
Orders are shipped using established carriers and delivery partners operating within the United States, including:

  • UPS
  • FedEx
  • USPS

Shipping Costs

  • Free Shipping: All orders qualify for free standard shipping, with no minimum order requirement.

Delivery Issues
If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely. We are not responsible for delays or loss caused by incorrect or incomplete delivery information provided at checkout.

Order Changes & Cancellations
If your order hasn't shipped yet, we'll do our best to accommodate changes or cancellations. Once shipped, orders can no longer be modified or canceled.

Tracking Your Order
Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package’s journey through our Track Your Order page. Please note that it can take up to 24–48 hours for tracking information to update after dispatch.

Your Consumer Rights
Nothing in this Shipping Policy affects your statutory rights under applicable federal or state consumer protection laws.

Questions?
Visit our FAQ page or contact our customer service team here.

Contact Information:

LumiRecovery

Address:
2770 Main St
Frisco, Texas 75033
United States

Email: support@lumirecovery.com

Phone: +1 (469) 708-1492

Customer Service Hours: 
Monday to Friday, 9:00 AM – 5:00 PM ET

Response Time:
We respond to all emails within 24 business hours (Monday to Friday). Emails received over the weekend are answered on Monday.