Shipping policy

LumiRecovery Shipping Policy

At LumiRecovery, we are committed to providing an exceptional shopping experience for our customers in the United States, including clear and straightforward shipping policies. We offer free shipping on all orders within the United States. At this time, we only ship within the United States and do not offer international shipping.

Delivery Times

Below are the estimated delivery times for all packages:

  • Order cutoff time: 5:00PM EST. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
  • Order handling time: 1 - 4 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
  • Transit time: 6 - 12 business days (Monday to Friday), depending on location.
  • Estimated delivery time: 7 - 16 business days.

Carrier Services

We partner with the following reliable carriers for deliveries within the United States:

  • UPS
  • FedEx
  • USPS

Shipping Costs

  • Free Shipping: All orders qualify for free standard shipping, with no minimum order requirement.
  • Any expedited shipping options (if available) will be clearly displayed at checkout.

Delivery Issues

If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time. We are not responsible once the package is delivered to the carrier. For missing items, please contact support immediately.

Tracking Your Order

Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package’s journey through the carrier’s tracking system.

Questions?

Visit our FAQ page or contact our customer service team directly:

Contact Information:
Store Name: LumiRecovery
Email: support@lumirecovery.com
Phone: +14842989698
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM EST.
We respond to all emails within 24 business hours (Monday–Friday). Emails received over the weekend are answered on Monday.