Shipping policy

LumiRecovery Shipping Policy

At LumiRecovery, we are committed to providing a clear and reliable shipping experience for our customers.

Shipping Costs

  • Standard Shipping: Free on all orders within the United States. No minimum order value is required.

Delivery Times
Below are the estimated delivery times for all packages:

  • Order cutoff time: 12:00 PM Eastern Time (ET). Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
  • Order handling time: 1–2 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
  • Transit time: 6–12 business days (Monday to Friday).
  • Estimated delivery time: 7–14 business days.

Order Fulfillment & Shipping Origin
LumiRecovery is an online massage and recovery products retailer. Our products are sourced from trusted manufacturing partners and shipped directly to customers, which allows us to offer competitive pricing. All orders are backed by our customer service team, our 30-day Return & Refund Policy, and 1-year limited warranty. For full warranty terms, see our Warranty Policy. Contact our support team at support@lumirecovery.com if you need warranty assistance.

Carrier Services
Orders are shipped using established carriers for deliveries within the United States, including:

  • UPS
  • FedEx
  • USPS

Delivery Issues
If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team as soon as possible. We are here to assist you and ensure your order arrives safely. We are not responsible for delays or loss caused by incorrect or incomplete delivery information provided at checkout.

Order Changes & Cancellations
If your order has not yet shipped, you may request a cancellation or change by contacting our support team at support@lumirecovery.com

Once your order has shipped, it can no longer be modified or canceled. Eligible items may still be returned in accordance with our Return & Refund Policy.

Tracking Your Order
Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package’s journey through our Track Your Order page. Please note that it can take up to 24–48 hours for tracking information to update after dispatch.

Your Consumer Rights
Nothing in this Shipping Policy affects your statutory rights under applicable federal or state consumer protection laws.

Questions?
Visit our FAQ page or contact our customer service team here.

Contact Information:

LumiRecovery

Address:315 S Salem St, Apex, NC 27502, United States

Email: support@lumirecovery.com

Phone:+19197979361

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM Eastern Time (ET)

Response Time: We respond to all emails within 24 business hours (Monday to Friday). Emails received over the weekend are answered on Monday.