Warranty Policy
LumiRecovery Warranty Policy
At LumiRecovery, we stand behind the quality and reliability of our products. All products purchased through LumiRecovery include a 1-year limited warranty for issues covered under this policy.
What's Covered
This warranty covers manufacturing defects and product issues that affect the normal functionality of the product during the warranty period.
What's Not Covered
This warranty does not cover damage resulting from:
- Misuse or improper use
- Accidents or neglect
- Unauthorized repairs or modifications
- Normal wear and tear
- Failure to follow the product instructions
How to Make a Warranty Claim
If you experience an issue with your product, please contact our support team at support@lumirecovery.com with your order number, a description of the issue, and, if possible, photos or videos showing the problem.
Our team will review your claim and determine the appropriate resolution.
Warranty Resolution
If your warranty claim is approved, LumiRecovery will, at its discretion, repair, replace, or otherwise resolve the issue in accordance with this Warranty Policy.
Contact Information
LumiRecovery
Address:315 S Salem St, Apex, NC 27502, United States
Email: support@lumirecovery.com
Phone:+19197979361
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM Eastern Time (ET)
Response Time: We respond to all emails within 24 business hours (Monday to Friday). Emails received over the weekend are answered on Monday.