All orders are processed within 1–4 business days. Once shipped, transit typically takes 6–12 business days within the United States, for an estimated delivery time of 7–16 business days. You'll receive a tracking number once your order has been dispatched. Please note that it can take up to 24–48 hours for tracking information to update after dispatch.

Currently, LumiRecovery ships only within the United States. We may expand internationally in the future.

Yes. All LumiRecovery products come with a 1-year warranty and a 30-day return policy. If you are not satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order, provided your item meets the conditions outlined in our Return & Refund Policy. For warranty assistance, contact our support team at support@lumirecovery.com.

We offer 30-day returns for most items. Products must be unused, in their original packaging, and include all accessories. Some items, like hygiene or personal care products, are non-returnable for safety reasons. Approved refunds are issued to the original payment method within 7 days. Full details are in our Return & Refund Policy.

Yes. We carefully select every product in our catalog with a focus on build quality, ease of use, reliability, and overall value. From massage devices to compression recovery tools, we choose products designed to fit naturally into everyday wellness and recovery routines.

Once your order is shipped, you’ll receive an email with a tracking number. You can monitor the delivery status on our Track My Order page.

You can reach our support team at support@lumirecovery.com.

Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM ET

Response Time:
We respond to all emails within 24 business hours (Monday to Friday). Emails received over the weekend are answered on Monday.

If your order has not yet shipped, you may request a cancellation or change by contacting our support team at support@lumirecovery.com. Once your order has shipped, it can no longer be modified or canceled.

We select products from suppliers that provide information regarding applicable safety standards and product requirements. For safe and proper use, always follow the instructions included with your device and refer to the product manual before use.

Choosing the right recovery device depends on your preferences, routine, and how you plan to use it. If you need help deciding, our support team is happy to answer questions and help you compare options based on product features and your needs.

No. LumiRecovery products are designed for general wellness and personal recovery use. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

LumiRecovery works with trusted fulfillment partners to ensure reliable delivery across the United States. Depending on product availability and destination, orders may be fulfilled from different fulfillment locations. Regardless of fulfillment location, every order is supported by our customer service team and covered by our 30-dayreturn policyand 1-year warranty.

LumiRecovery is an online-only retailer, allowing us to offer premium recovery products directly to customers while maintaining competitive pricing and convenient delivery.