About Us
About LumiRecovery
Recovery isn't a luxury. It's how you keep going.
LumiRecovery is an online store focused on massage and recovery products for everyday use.
We started LumiRecovery because finding a good massage device online can be harder than it should be. There are countless products to choose from, and it can be difficult to tell which features are useful, what you actually need, and which products are worth considering. Our goal is to make that choice a little easier.
We keep our selection focused on massage and compression products rather than trying to carry everything in the category. We look for products that are useful, well made, and practical to use at home.
We also believe that buying a product should come with clear information and clear expectations. That's why we try to keep our product descriptions straightforward and our store policies easy to find.
Our Mission
To make quality massage and recovery products easier to find, with the information you need to choose the right product for you.
Our Vision
We want home recovery to be simple. A massage device should be something you can easily reach for after a workout, a long day, or whenever you feel like taking some time for yourself.
Choosing Our Products
We don't believe a larger product catalog automatically makes a better store.
When we consider a product, we look at its design, materials, features, ease of use, and overall value. We also consider whether it is something people can realistically use as part of their normal routine.
If a product doesn't meet our standards, we don't need to carry it simply to make the catalog bigger.
What You Can Expect From Us
Clear Product Information
We try to give you the details that are useful when deciding whether a product is right for you. That includes specifications, features, what's included, and other important information about the product.
No Unnecessary Claims
We don't want to tell you that a massage device will solve every problem or make promises a product can't reasonably support. Our aim is to describe what the product is designed to do and let you decide whether it suits your needs.
Help When You Need It
If you have a question about a product, an order, shipping, or a return, you can contact our support team. We respond to all emails within 24 business hours.
Who We Serve
Our products are for people who want to make massage and recovery part of their time at home.
That might be after a workout, following a long day at work, after spending hours on your feet, or simply when you want some time to relax.
You don't have to be an athlete or have a complicated recovery routine. Our products are intended for everyday use and for people who want a convenient massage option at home.
How We Operate
LumiRecovery is an online retailer serving customers across the United States. We work with manufacturing partners to source the products we sell, and orders are shipped directly to customers. This model allows us to keep our operation simple and offer our products at competitive prices. Every order is supported by our customer service team. Purchases are covered by our 30-day Return & Refund Policy and 1-year limited warranty. You can find the complete terms of our warranty in our Warranty Policy. For warranty questions or other assistance, contact us at support@lumirecovery.com
Contact Information
LumiRecovery
Address: 315 S Salem St, Apex, NC 27502, United States
Email: support@lumirecovery.com
Phone: +19197979361
Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM Eastern Time (ET)
Response Time:
We respond to all emails within 24 business hours (Monday to Friday). Emails received over the weekend are answered on Monday.